Terms and Conditions for Inchglas Apartments
Booking
Bookings made through our online reservation system will require a deposit of 50% of the total cost of the let or payment in full. Bookings are to be considered provisional until you have received a confirmation email from us. Remaining balance is due 4 weeks prior to check in.
The number of guests with their full names must be given at the time of booking. In addition we require the home address and contact telephone number and email of the lead guest. The maximum occupancy of each apartment is 2. This does not include infants (0-2 years old) but only one infant cot and be accommodated in each apartment.
Security Deposit
We require that credit card details are supplied with a pre-approved balance of £100 to cover us in the unlikely event of any damages or breakages during your stay. This will be released in full 2 days after check out other than where monies are withheld to pay for any damages or breakages.
Included in Holiday Let
Prices listed are inclusive of electricity and heating costs, bed linen and towels. Basic toiletries and bath robes are also included for guest use. Please do not remove these as charges will be incurred – £10 per bottle of soap/moisturiser and £30 per bath robe.
Checking In and Out
Apartments are available to access from 4pm day of arrival and must be vacated by 10am on the day of departure. Access codes and information including travel directions will be sent to you on receipt of your balance of payment. Please ensure you have all personal belongings with you on departure as return of such items will incur deduction of postage charges from the security deposit.
Smoking
The Turret and The Moat apartments are both strictly no-smoking.
Pets
One dog is permitted per apartment, with prior agreement, and at a cost of £50 per stay. Inchglas is a family home and as we have dogs ourselves we would ask that any dogs staying are kept under control and on lead in the gardens and car parking area at all times. Market park is a short stroll away for fully exercising dogs. Dogs must not be left unattended in the apartments at any time and are not allowed on to beds or furniture. Any damage or extra cleaning will be deducted from your security deposit. All dog waste to be bagged and binned.
Parking
There is a dedicated parking space at the front of Inchglas for each apartment. Further on street parking is freely available.
Insurance
We strongly advise that you take out suitable holiday travel insurance to cover eventualities. We have no liability for any accidents, injuries, illness, loss or damage suffered to persons, animals or personal property including motor vehicles,in the absence of any negligence or other breach of duty by us. The use of our apartments and their facilities is entirely at your own risk.
Damages or Breakages
You are fully responsible for any damage or breakage you or anyone of your party cause to the property, contents or grounds. You must report any such damage at the earliest convenience to enable repair or replacement to be arranged. In the event of damage we will charge the value of the item or repair work. We expect the property to be left as it is found please, clean and tidy.
Rights of Access
While we would not normally require to gain access to the apartment during your stay, you agree to allow us, or our agents, to access the property at a reasonable (agreed) time to carry out essential repairs. Non-essential repairs will be carried out after your departure.
Complaints
Should you have any concerns during your stay please contact Helen who manages Inchglas Apartments. We want to do everything possible to make your stay as enjoyable as possible. If we receive complaints about you or your party we reserve the right to ask you to leave without compensation or
Limitations
Guests must prevent any nuisance or disturbance to other residents in the vicinity by keeping noise to a minimum between 10pm and 9am. Premises must be left secure when unoccupied. Fire risk must be minimised – candles are not permitted in the apartments.
Cancellation Policy
Booking with us forms a legal contact. If you are unable to stay, you are still liable for the full cost if we are unable to re-let the accommodation. If we are able to re-let the accommodation for the same period, we will refund the deposit (or full balance if this has been paid) minus an administration charge of 10% of monies paid to cover costs. Every endeavour will be made to re-let the property but if we have been unable to do so, we will not refund you.
Should we have to cancel your booking due to circumstances beyond reasonable control, we will make every effort to offer or to find alternative accommodation. However, if this is not possible, all monies paid to us in relation to the cancellation will be fully refunded. Our liabilities will not extend beyond this.
Covid-19 Cancellation policy
If government Covid-19 travel restrictions stop your booking commencing we will work with you to reschedule your booking, though please be aware that prices may go up or down depending on dates and availability. If available dates are not suitable for you, we will offer a full refund.
